At DivineSpray, we focus on delivering quality products with safe packaging and fast support.
Please read this policy carefully before placing your order.
📧 Email: support@divinespray.com
📞 Call Us: +91-9625619283
✅ No Return Policy
Due to the nature of our product and hygiene/safety reasons, we do not accept returns once the product is delivered.
🚫 No Return
🚫 No Exchange after use
🚫 No Cancellation after dispatch
✅ Refund Eligibility (Only in Valid Cases)
Refunds are provided only in these situations:
✅ 1) Damaged Product Received
If the product is received in a damaged condition (leakage, broken bottle, etc.)
✅ 2) Wrong Product Delivered
If you receive a product different from what you ordered.
✅ 3) Missing Item in Order
If something is missing from your package.
⏳ Refund Request Time Limit
To request a refund, you must contact us within:
✅ 24 hours of delivery
Requests after this time may not be accepted.
📸 Required Proof for Refund Request
To process your request quickly, please share:
✅ Unboxing Video (mandatory if possible)
✅ Clear photos of the product and packaging
✅ Order ID / Phone number used during purchase
Send it to:
📧 support@divinespray.com
or WhatsApp support: +91-9625619283
✅ Refund Process
Once we receive your request:
-
Our team will review the proof
-
If approved, refund will be initiated
-
Refund will be processed to your original payment method
💰 Refund Time
If approved, refund will be processed within:
✅ 5–7 working days
(Depending on bank/payment gateway processing time.)
🚫 Refund Not Applicable In These Cases
Refund will NOT be provided if:
❌ Customer enters wrong address or phone number
❌ Delivery failed due to customer unavailability
❌ Product is used or opened (except damage case)
❌ Request raised after 24 hours
❌ Minor box damage but product is perfectly fine
❌ Customer does not like fragrance or expected different result
(Results can vary from person to person)
📦 Order Cancellation Policy
✅ Cancellation is possible only before dispatch.
Once the order is dispatched/shipped:
🚫 Cancellation is not possible.
📞 Contact Us
For any refund-related support, contact us:
📧 Email: support@divinespray.com
📞 Call Us: +91-9625619283
